Customer Service Outsourcing
We provide 21st-century “contact center” that fully integrates online, mobile and land line communications, whether inbound from customers, outbound from the company or both. How much or how little integration is up to you.
Customer care outsourcing services can include monitoring and managing email, voice, real-time chat, fax, website orders or queries, IVR (interactive voice response) menus, mobile SMS, call routing, multimedia queuing, automated callbacks and more. That’s 24/7, so multimedia orders or complaints after hours are covered, too.
We help you to increase Profitability and Customer Satisfaction with reduced Complexity and time.