Managed IT Services

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24 x 7 Monitoring
24 x 7 Support
Service Desk -ITIL

24 x 7 Monitoring

24*7 Data-Center Monitoring Services

We provide Data-center monitoring services from SAT Microsystems and client’s captive centers. Our 24*7 technical team provides online services to improve data-center availability and uptime.
LAN/WAN, Server, Voice components, Networking devices, UPS, and other IT products falls under the data-center monitoring category.

  • Alert Monitoring & Reporting
    Our technical team monitor’s the alerts generated from probes (management tools like HP, IBM, etc…) and categorize it based on its priority and urgency. These alerts are further analyzed and reported with more detailed information to relevant alert management team. SAT Microsystems train its engineers to filter unwanted incidents to improve productivity. Team follows a predefined ITIL process flows to achieve a smooth incident management life cycle.
  • Knowledge Base
    We build and manage comprehensive knowledge base for incident handling. This knowledge base helps on reducing the turn around time and increased the spectrum of services provided with no additional cost.

24 x 7 Support

24*7 Data-center Support Services

Disaster Recovery (DR) encompasses the procedures, policies or processes that prepare an organization’s vital IT infrastructure to effectively recover from natural or human-induced disasters, and ensure business continuity.

We cover following areas

  • Servers & VM’s– Enjoy 24×7 support from Level 3 administrators, regular server audits and system health checks
  • Network Management– Network management service is to ensure that the users of network are provided IT services with a quality of service that they expect. Ensure optimally manage fault and performance across applications.
  • Backup & Storage Management-We strive to continuously reduce loss of data with increased availability of IT operations. Maintain the data integrity of your systems and business with little or no interruption in the process. Reduce the turnaround time for restoration.
  • Data center Operations:– Improve efficiency and security of datacenter. Increase uptime for UPS, HVAC and other building management system
  • Database Management- Database management service is to ensure high availability of the databases and proper functioning. The service also ensures a good performance of the databases as envisaged by the end users, while accessing the applications with highest security

Service Desk -ITIL

Service Desk and ITIL

SAT provides the implementation and support for entire ITIL. We also share best practices for maintaining and managing service desk remotely and onsite. ITIL in conjunction with ISO documentation is followed for all technical domains and process lifecycle.

Processes for Service Design of ITIL V3 are:

  • Service Catalogue Management
  • Service Level Management
  • Risk Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • IT Security Management
  • Compliance Management
  • IT Architecture Management
  • Supplier Management