Services for Business Process Outsourcing (BPO)

Business Process Outsourcing (BPO) Services

SAT provides outstanding quality incoming and outbound call center service programs to businesses of all sizes and industries. We tailor our BPO outsourcing services to efficiently execute a comprehensive communication program geared to reach your specified end goals, meeting the needs of even the most sophisticated customer care outsourcing requirements.

We are able to successfully engage with present and new customers using the latest technologies, such as email, webchat, text messaging, social media, and IVM/IVR, as well as more traditional means, to produce the necessary outcomes in the areas of customer care outsourcing.

Business Process Outsourcing (BPO) Services Portfolio

Automation of Business Processes
Automation of Business Processes
  1. Robotic process automation with orchestrator’s
  2. Identifying and automating ERP and CRM processes
  3. Identifying and automating repetitive tasks
  4. Self-healing tools and processes
  5. End-to-end workflow mapping and automation
  6. Integration with infrastructure and applications
Human Resources Outsourcing Services
Human Resources Outsourcing Services

1. Payroll administration

2. Management of employee data and performance

3. Recruitment and Hiring

4. Training

Customer Services & Outsourcing Services
Customer Services & Outsourcing Services

1. Service Providers for Outbound and Inbound

2. Telecommunications services

3. Customer support

4. Lead generation

5. Scheduling appointments

6. Database management services

7. Marketing intelligence services

8. Follow-up services for direct mail

9. Revenue from product sales 10.Surveys of customer satisfaction

Finance and Accounting Outsourcing Services
Finance and Accounting Outsourcing Services

1. Routine Accounting Task (Daily)

2. Financial Statements

3. Procurement and Inventory Management

4. Security of Accounts

5. Bookkeeping procedures

6. Management of wages/payroll

7. Taxation

Business Value

BPO services are customized to provide you with the following:

  • BPM can save you up to 40% on your costs.
  • By automating routine tasks, you can save up to 60% on them.
  • Experienced Professionals are readily available.
  • Allows customers to concentrate on their core business:
  • Improves staff productivity while also assisting management in making better business decisions.
  • Faster and better services, as well as a shorter period for products to reach the market.
Business Value