Business Process Outsourcing (BPO) Services

Business Process Outsourcing (BPO) Services

SAT helps business of all sizes and from all industries by delivering superior quality inbound and outbound call center service programs. Meeting the needs of even the most sophisticated customer care outsourcing requirements, we customize our BPO outsourcing services to effectively deliver a comprehensive communication program designed to achieve your specific end-goals. Using the latest technology such as email, web chat, text messaging, social media and IVM/IVR, as well as more traditional means, we are able to effectively communicate with existing and potential customers to deliver the desired results in the areas of customer care outsourcing.

SAT offer’s various industry specific processes like IT outsourcing, Finance & Account outsourcing, HR outsourcing with cutting edge business process automation solutions.

Business Process Outsourcing (BPO) Services Portfolio

Business Process Automation
Business Process Automation
  1. Robotic process automation with orchestrator’s
  2. Identifying and Automating ERP and CRM processes
  3. identifying and Automating repetitive tasks
  4. Self-healing tools and processes
  5. End-to-end workflow Mapping and automation
  6. Integration with infrastructure and applications
Human Resources Outsourcing Services
Human Resources Outsourcing Services

1. Payroll administration
2. Employee Data & Performance Management
3. Recruitment and Hiring
4. Training

Customer Services Outsourcing Services
Customer Services Outsourcing Services

1. Out-bound and In-bound Services
2. Telemarketing services
3. Customer support
4. Lead generation services
5. Appointment setting services
6. Database services
7. Market intelligence services
8. Direct mail follow-up services
9. Product sales
10.Customer satisfaction surveys

Finance and Accounting Outsourcing Services
Finance and Accounting Outsourcing Services

1. Routine Accounting task (Daily)
2. Financial Statements
3. Procurement and Inventory Management
4. Security of Accounts
5. Book keeping procedures
6. Management of wages/payroll
7. Taxation

Business Value

With BPO services are customized to offer you with:

  • 40% plus Cost Reduction through offshore BPM
  • Bring 60% reduction on routine tasks through automation
  • Readily availability of Experienced Professionals
  • Provides great ability for customer to Focus on Core Business:
  • Provides better employee productivity and helps management to make better business decisions
  • Faster and better services with decreased lead time for product to reach marketplace
Business Value