Sat Microsystems, helps you automate end user services, which will help you offer seamless user experiences at affordable prices. We ensure that these services save you the manual effort and hours that can be used for some other more complex task.
SAT also provides the implementation and support for complete ITIL suite. We also share best practices for maintaining and managing service desk remotely and onsite.
Our managed end user computing services take care all aspects of end users including patching, troubleshooting, remote management including general queries.
1. Centralized Helpdesk
Management
2. Technical Remote Support
3. Ticket routing and Escalation
4. SLA’s Management
5. Users Support
6. Collaboration Support
Vendor Management
1. End to End Support to Desktops, Laptops, Printers, Scanners
2. Coordination with hardware support teams
3. Ensure replacement / provision of standby for the failed hardware system / component
1. Service Catalogue Management
2. Service Level Management
3. Risk Management
4. Capacity Management
5. Availability Management
6. IT Security Management
7. Compliance Management
8. Supplier Management
With our cutting edge end users services and robust partnerships, we ensure you get the following benefits:
