End User Support Services

End user support services

Sat Microsystems enables you to automate end-user services, enabling you to deliver consistent user experiences at a reasonable price. We promise that these services save your time and effort that could be spent on a more complicated task.

Additionally, SAT provides installation and support for the entire ITIL suite. Moreover, we provide best practices for remotely and onsite managing and sustaining service desks. Our managed end-user computing services cover all end-user computing needs, including patching, troubleshooting, remote management, and general inquiries.

 

 

End User Support Services Portfolio

Technical Service Desk (TSD)
Technical Service Desk (TSD)

1. Centralized Helpdesk
Management
2. Technical Remote Support
3. Ticket routing and Escalation
4. SLA’s Management
5.  Users Support
6. Collaboration Support
Vendor Management

Desktop Support Sevices (DSS)
Desktop Support Sevices (DSS)

1. End to End Support to Desktops, Laptops, Printers, Scanners
2. Coordination with hardware support teams
3. Ensure replacement / provision of standby for the failed hardware system / component

 

ITIL Implementation
ITIL Implementation

1. Service Catalogue Management
2. Service Level Management
3. Risk Management
4. Capacity Management
5. Availability Management
6. IT Security Management
7. Compliance Management
8. Supplier Management

Managed End user Computing Services
Managed End user Computing Services
  • Automate regular endpoint management routines
  • Installing patches, deploying software, imaging and deploying OS
  • Managing Assets and Software licenses
  • Managing Mobile devices – iOS, Android and Windows smartphones
  • Remote control of desktops and troubleshooting
  • Complete ITIL processes and documentation
  • Executive reporting and ticket analysis

Business Values

SAT Microsystems fulfill the following benefits for you through our cutting-edge end-user services and solid partnerships:

  • State of the art and Automated Service desk management 24/7 (Auto Phone, ticket support)
  • CMDB management and support (inventory control and vendor analysis)
  • End user device management (laptops, mobile sensors)
  • Self-Healing Effectiveness, which enables the automated detection and remediation of issues with end user systems
  • Converting the IT service desk to a customer service desk in order to provide first-line help to human resources, finance, and other departments
  • Experienced Professionals are readily available 24/7.
Business Values