end user support service- satmicrosystems

End user support services

Sat Microsystems, helps you automate end user services, which will help you offer seamless user experiences at affordable prices. We ensure that these services save you the manual effort and hours that can be used for some other more complex task.

SAT also provides the implementation and support for complete ITIL suite. We also share best practices for maintaining and managing service desk remotely and onsite.

Our managed end user computing services take care all aspects of end users including patching, troubleshooting, remote management including general queries.

 

 

End User Support Services Portfolio

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Technical Service Desk (TSD)

1. Centralized Helpdesk
Management
2. Technical Remote Support
3. Ticket routing and Escalation
4. SLA’s Management
5.  Users Support
6. Collaboration Support
Vendor Management

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Desktop Support Sevices (DSS)

1. End to End Support to Desktops, Laptops, Printers, Scanners
2. Coordination with hardware support teams
3. Ensure replacement / provision of standby for the failed hardware system / component

 

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ITIL Implementation

1. Service Catalogue Management
2. Service Level Management
3. Risk Management
4. Capacity Management
5. Availability Management
6. IT Security Management
7. Compliance Management
8. Supplier Management

SLA
Managed End user Computing Services
  • Automate regular endpoint management routines
  • Installing patches, deploying software, imaging and deploying OS
  • Managing Assets and Software licenses
  • Managing Mobile devices – iOS, Android and Windows smartphones
  • Remote control of desktops and troubleshooting
  • Complete ITIL processes and documentation
  • Executive reporting and ticket analysis

Business Value

With our cutting edge end users services and robust partnerships, we ensure you get the following benefits:

  • 24*7 State of art and Automated Service desk management (Auto Phone, ticket support)
  • CMDB management and support (inventory control and vendor analysis)
  • End user Device management (laptops, mobile sensors)
  • Effective Self-Healing, which facilitates the automated identification and resolution of issues with end user systems
  • Converting IT service desk to customer service desk to serve HR, finance and other department’s first line support
  • Readily availability of Experienced Professionals
end user support services benefits