Sat Microsystems enables you to automate end-user services, enabling you to deliver consistent user experiences at a reasonable price. We promise that these services save your time and effort that could be spent on a more complicated task.
Additionally, SAT provides installation and support for the entire ITIL suite. Moreover, we provide best practices for remotely and onsite managing and sustaining service desks. Our managed end-user computing services cover all end-user computing needs, including patching, troubleshooting, remote management, and general inquiries.
1. Centralized Helpdesk
Management
2. Technical Remote Support
3. Ticket routing and Escalation
4. SLA’s Management
5. Users Support
6. Collaboration Support
Vendor Management
1. End to End Support to Desktops, Laptops, Printers, Scanners
2. Coordination with hardware support teams
3. Ensure replacement / provision of standby for the failed hardware system / component
1. Service Catalogue Management
2. Service Level Management
3. Risk Management
4. Capacity Management
5. Availability Management
6. IT Security Management
7. Compliance Management
8. Supplier Management
SAT Microsystems fulfill the following benefits for you through our cutting-edge end-user services and solid partnerships:
