Managed IT Services

Automation-enabled Managed IT Services

Each business to increase its performance and obtain a competitive advantage. Automation is crucial to managed IT services, and many businesses have already used it.

SAT Microsystems has a solid managed IT automation strategy that can drive efficiency. Our automated managed services simplify manual tasks while lowering operational costs and increasing process efficiencies. Together, these elements help improve customer experience and generate new business insights. Our automation-enabled managed IT infrastructure solutions also generate business strategy.

 

managed services sat microsystems

Managed IT Services Portfolio

IT Infrastructure Support Services
IT Infrastructure Support Services

1. Managed Network Services

2. Messaging Services

3. Managed Storage and Backup Services

4. Data Center Management Services

5. Managed Platform and Virtualisation Support

6. Managed Database Services

7. Managed Deskside Services (End point patches and upgrades, remote management)

Application Support Services
Application Support Services

1. End-User Application Support

2. Application Technical Support and Performance Management

3. Application Parent Vendor Support and Maintenance

4. Bug Analysis, Fixes and Deployment Support

5. Deployment and Patching of Application Servers

6.Platform and Database Support

Monitoring of Infrastructure and Applications 24 hours a day
Monitoring of Infrastructure and Applications 24 hours a day
  1. 24/7 Alert Monitoring & Reporting (IT infrastructure and applications)
  2. 24/7 SLA management (aggressive response and resolution time)
  3. 24/7 technical support desk for requests and remote help
  4. Reporting and documentation
Services for Managed IT Automation
Services for Managed IT Automation

1. Automation of Application Release and Deployment

2. Test automation

3. Provisioning of hardware/services

4. Management of capacity

5. Automation at the end-user level

6. Automation of service catalogs

7. Routine duties and activities can be automated

ITIL Services
ITIL Services

1. ITIL/ITSM Documentation and Processes

2. Auditing and Reporting Infrastructure Devices

3. ITIL/ITSM Support

4. Performing Analysis 5. Customizing Software

Business Value

We fulfill the following benefits with our validated Managed IT services and strong partnerships:

  • By automating infrastructure routine tasks, you can reduce costs by up to 80%.
  • The service window has been expanded from 8 hours to 24 hours, seven days a week.
  • Cost reductions and moreover increases in IT components have been confirmed year on year.
  • Level 2 assistance should be reduced. Load and prioritize complicated tasks over regular processes.
  • Improve the productivity of front-line resources.
  • Improved task accuracy and reduced mistakes for IT infrastructure operations
  • Drastically Reduce dependency on resources
Business Value