NOC Centers

NOC Centers Services

Infrastructure issues slows you down and makes you focus on daily firefighting.  SAT NOC services helps you not only manage operations smoothly but optimize it further with its experienced team, processes and tools.

Our Network operations center teams are providing 24*7 Infrastructure monitoring and management, high-level security services, along with disaster recovery. These services are delivered from 3 different NOC centers in the world including Saudi Arabia, Kazakhstan and India.

Our Level 1 and level 2 teams are responsible to proactively monitor and optimize the infrastructure health, along with the security of the clients’ ecosystem. Our team helps both enterprise and SMB customers to achieve optimal network performance, enhance organizational performance and boost overall IT productivity.

NOC Centers Services Portfolio

NOC Management
NOC Management

1. Security (Firewall and IPS Management)
2. Database Management (SQL and Oracle)
3. Email management ( Exchange, Lotus, etc)
4. Network management
5. Storage management services
6. Complete Deskside management (patching, troubleshooting, end point security)

 

24*7 NOC Proactive Monitoring Services
24*7 NOC Proactive Monitoring Services

1. 24*7 Proactive Alert Monitoring &
Reporting

• Networks
• Routers and Switches
• Servers
• Applications
• Websites
• Firewalls
• VPN Tunnels
• Wireless Access Points
• LANs/WANs/MANs
• Power and facility systems
• Virtualization monitoring (Vmware, OVM, hyper v)

 

 

SLA and Helpdesk
SLA and Helpdesk

1. 24*7 SLA monitoring and management  (aggressive response and resolution time)

  • Availability SLA’s
  • Incident and Service fulfilment SLA’s
  • Problem Management SLA’s
  • Change management SLA’s
  • Release management SLA’s

2. 24*7 Technical service desk to manage tickets and remote support

3. Comprehensive documentation and Reporting

 

 

Business Value

With our proven NOC services and robust partnerships, we ensure you get the following benefits:

  • Efficient 24*7 coverage
  • Proficient and Experienced Experts helps to reduce risks
  • Service scale up and scale down Options Based on Client Needs
  • Reduction on Operating Costs up to 40% through offshoring
  • Significantly reduced Downtime and increased efficiency
  • Customer IT Resources are Freed Up for Other Tasks
  • Integrated service delivery with onsite operations
Business Value

NOC services- satmicrosystems